• If severe defects (after the assessment)/damages/parts shortage found upon the receipt of the items, a request must be made within a 7-day exchange period. The item requested for exchange shall remain brand new and unused.
  • Requests can be made by contacting the online customer service.
  • After applying for the return and exchange, go to account information, click on item exchange and enter your mailing information.
  • Upon the receipt of the item, the company will review the request and contact you if the return and exchange is approved.
  • For successful return and exchange, the item will be mailed to you within 1-2 days.
  • The item returned must be in their original conditions (including all items that are in the original package: primary and secondary packaging, giveaways / promotions, etc.) packaging, boxes, certificates of authenticity, etc. must all be included.
  • The returned items must be in strong packaging and covered in careful for protection in order to prevent damages to the items and its packaging during delivery. If the original packaging is damage, no exchange is allowed or a damage fee will be deducted from the exchanged item.
  • Personal reasons and or issues with color mismatch are not accepted.
  • It’s necessary to keep the shipping documents until the entire exchange process is completed. This is to ease the process if any enquiry arises.
  • Item been checking with good quality controlled before posted, and is refused to make any return and exchange due to artificial damages or shipping damages.
  • Shipping fee will be pay by consumer during the return and exchange.
  • If you have any questions, please contact the customer service for more details.
  • For items bought offline (from our agents/ outlets), you are required to return to the stores with your original receipt.
  • If you have any complaints or concerns, please do not hesitate to contact us at email: customer_service@cardi.com.sg
  • 收到商品后如发现有严重瑕疵(经评估)/破损/配件短缺状况需在7天鉴赏期内提出申请,要求兑换之商品需保持全新未使用之迹象
  • 申请可在网页在线客服处联系
  • 申请兑换后到个人帐号界面点选换货输入邮寄资料
  • 收到商品后公司将进行审核再联系是否可进行兑换
  • 成功兑换后,将在1-2日内重新寄出商品
  • 申请兑换之商品必须以原状退回(恢复收到商品时的原态包含内外包装,活动赠品/优惠卷等)包装,盒子,正品证明卡等等均需齐全
  • 寄送回来的商品必须具有良好的运送保护包装,避免运输过程中对商品以及商品包装的损坏,若原厂包装损坏将无法进行兑换或需将损坏费用从兑换商品之中扣除
  • 不接受因个人问题或颜色不符等问题
  • 需保留寄送单据,并保留至兑换完成,以方便过程中查询
  • 商品在出售前已进行严密质检,不接受人为损坏或运输失误所导致的受损兑换。
  • 商品兑换期中之运输费用需自付
  • 若有任何疑问可拨电客服了解更多详细内容
  • For items bought offline (from our agents/ outlets), you are required to return to the stores with your original receipt.
  • If you have any complaints or concerns, please do not hesitate to contact us at email: customer_service@cardi.com.sg
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